At U Looke, we want every customer to receive the correct product in perfect condition. Every order is carefully checked before dispatch. Please read the following policy carefully.
1. Check Your Product Upon Delivery
Customers are requested to open and check the package in front of the delivery person.
Please check:
Whether you received the correct product
Whether the correct size and color were delivered
Whether the product is visibly damaged
Whether any part or accessory is missing
Once the delivery person has left, complaints regarding visible damage or an incorrect product may not be accepted.
2. Return & Exchange Eligibility
You may request a return or exchange if:
You received the wrong product
You received the wrong size or color
The product was visibly damaged upon delivery
The product has a manufacturing defect
Return or exchange requests must be submitted within 24 hours of receiving the order.
3. Product Condition
To be eligible for a return or exchange, the product must:
Be unused and unworn
Not be washed
Remain in its original condition
Include the original packaging and tags
Include all accessories, if applicable
Products that have been used, washed, altered, or damaged by the customer will not be eligible for return or exchange.
4. Size Exchange
Size exchanges may be accepted if the product meets our return conditions and the requested size is available in stock.
Applicable delivery or courier charges for size exchanges may be borne by the customer.
5. Refund
Once a return is reviewed and approved, a refund will be provided where applicable.
The refund method and processing time may depend on the payment method used. Delivery or courier charges may not be refundable in all cases.
6. Non-Returnable Products
Returns or exchanges will not be accepted for:
Used or worn products
Washed products
Products damaged by the customer
Products without original tags or packaging
Altered or modified products
Normal wear and tear
7. How to Request a Return or Exchange
To request a return or exchange, customers may be required to provide their Order ID along with clear photos or videos showing the issue.
Our team will review the information and determine whether the request is eligible according to this policy.
8. Important Note
We strongly recommend checking your product in front of the delivery person at the time of delivery. If you notice any issue, please inform the delivery person immediately.
U Looke values customer satisfaction and will review every return and exchange request fairly according to this policy.
Thank you for shopping with U Looke. 
